Job Details

**Please strictly adhere to the following resume naming convention:

ALL CAPS, NO SPACES B/T UNDERSCORES

Max Bill Rate: market rate

PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413

MSP Owner: Deepa Narayanan
Location: Boise ID
Duration: 6 Months
GBaMS ReqID: 10496273

100% ONSITE ROLE

PPD/FS L2
• Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
• Regularly add to knowledge base, by documenting and sharing solutions
• Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
• Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
• Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
• 3-5 years or more providing end-user technical support preferred
• A+ Certification preferred
• Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite