Job Details

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

· Medical, dental, and vision plans with no-cost and low-cost options

· Annual employer HSA contribution

· 401(k) matching and immediate vesting

· Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

· 100% employer-paid life and disability insurance

· No-cost health and wellbeing programs, including a gym benefit

· Six weeks of paid parental leave

· Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

An Associate Collector, Skip Tracing is primarily responsible for gathering, analyzing, compiling, and updating relevant information in an effort to locate customer contact information related to delinquent accounts. In this role employees will make contact with customers and negotiate payment arrangements to bring the account current while complying with internal policy and procedures. Position does require the ability to multi task and an advanced understanding of skip tools and collection techniques. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.

2. Locate and contact customers via telephone to update missing/incorrect contact information. Once contacted agent is to facilitate arrangements to bring delinquent accounts current.

3. Review and validate accounts with missing/incorrect contact information.

4. Properly document account information and input data in the appropriate systems.

5. Actively participate in coaching and development sessions/trainings to co[1]create solutions that enhance individual performance and overall department/team performance.

6. All other duties as assigned.