Job Details

Implementation Training Specialist

How this Role Makes an Impact

The Imagine team is growing our client base, and we are inviting a passionate Implementation Trainer to come join our team! The Implementation Trainers are assigned clients who are ready to convert to the Imagine billing software, and they provide technical training to each client during the implementation process. Our Implementation Trainers ensure our clients can transition to a faster, automated medical billing system with care, support, and ease!

The Imagine team has a reputation for excellence, and we will provide you with the tools needed to succeed in this role. This is an ideal position for someone who enjoys teaching technical concepts during an implementation process to a variety of audiences. Office billing experience and a background in healthcare and/or technology is required for success in this role and to effectively make an impact for our clients. We are an innovative company that evolves quickly, so come ready to learn at a fast pace!

Essential Duties

• Serve as primary trainer for assigned client implementations
• Deliver professional and on-brand training materials, agendas and related documentation to clients
• Conduct product training on site and remotely
• Stay abreast of all product updates and versions, and update training materials accordingly
• Work, troubleshoot, close and/or route ITA tickets for assigned implementation clients
• Research tickets and provide correct and timely solutions, apply proper rules and settings
• Complete initial and ongoing product configuration
• Complete database configuration settings after Practice database setup is completed
• Deploy quarterly updates and installation packets
• Seek overall process improvements for client transition period (from Implementations to Client Services)
• Administer smooth client transitions from Implementation to Support, communicating effectively between both departments
• Other duties as assigned

Education and/or Experience Needed

• BS/BA in Healthcare or Computer/IT related degree preferred.
• 3+ years' experience in medical software, RCM or healthcare billing preferred.

Qualifications You Must Have

• Excellent verbal and written communication skills
• Excellent presentation and leadership skills
• Solid understanding of healthcare/billing processing operations
• Ability to work independently to meet deadlines and manage multiple projects
• Strong interpersonal and organization skills
• Excellent problem-solving skills
• Ability and willingness to travel on short notice
• Flexibility to work with internal groups and external users.
• Strong knowledge in ImagineSoftware suite of products
• Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting
• Proven client relations ability

Employment Type

• Full-Time, Exempt

Reporting Structure

• Director of Implementation

Work Environment

• Working conditions are normal for an office environment. Travel is required up to 50% of the time.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it's the right thing to do. If you share these values, you will find a home at ImagineSoftware.