Job Details

divh2Fire Protection Service Administrative Assistant/h2pNorthstar is seeking a Fire Protection Service Administrative Assistant. This position will provide comprehensive customer service and administrative support for fire protection inspections, customer information management, service and inspection job closure, billing, sales, and office and field personnel./ppstrongEssential Duties and Responsibilities/strong/pulliManage inspection, billing preparation, information verification and retention processes./liliUtilize accounting system to retrieve work order numbers./liliLeverage Building Reports for administrative support tasks./liliReceive and process customer service request in a professionally and efficiently, gathering all necessary information to dispatch calls to the appropriate personnel./liliAdhere to the company-endorsed business process and best practices and make recommendations on system/process improvements./liliValidate technicians debrief information on service tickets and prepared invoices daily/weekly./liliComplete service request debriefs weekly and submit them to the Billing Specialist within one week of the service date./liliAssist with payroll processing by approving timesheets and submitting them to payroll./liliManage document retention strategy for hard and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation./liliMaintain the confidentiality of customer and employer information at all times./liliProvide other administrative support to office personnel when needed./liliPerform other duties as assigned./li/ulpstrongQualifications/strong/pulliAdvanced computer skills, including proficiency in Microsoft Office Suite and Windows operating systems./liliStrong Excel skills, including ability to create and manage complex spreadsheets and tables./liliExperience with AS400/Trueline accounting system is preferred./liliExperience with dispatching or scheduling technicians, project managers and other staff preferred./liliAbility to learn and retain new information quickly and efficiently./liliProven ability to multitask and handle multiple different tasks simultaneously./liliHigh organized, self-motivated, and results-oriented./liliProfessional communication skills, both written and verbal./liliRegular and reliable attendance, including the ability to work extended hours and weekends as required./li/ulpstrongNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine./strong/ppstrongEMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal process -- it is probably fraudulent./strong/ppstrongAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled/strong/p/div