Job Details

divh2Store Support Lead/h2pAs Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency./ph3What Youll Do/h3pSupport and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team/ppEffectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines/ppRefresh and maintain associate common areas and office areas to support a safe and engaging work environment/ppAssist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohls best practices/ppExecute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohls best practices/ppMonitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met/ppMaintain in-store technology devices including, but not limited to, handheld scanners and two-way radios/ppCommunicate and guide store technology issues through resolution/ppComplete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)/ph3All Lead Roles At Kohls Are Responsible For:/h3pActing with integrity, honesty and fostering teamwork in an engaged and inclusive culture/ppExercising good judgment and discernment when making decisions; taking appropriate partners as needed/ppDemonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues/ppLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)/ppDelivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing/ppAccomplishing multiple tasks within established timeframes/ppTraining, monitoring and reinforcing company policies, procedures, standards and guidelines/ppMaintaining adherence to company safety policies for the safety of all associates and customers/ppOther responsibilities as assigned/ph3What Skills You Have/h3pRequired:/ppMust be 18 years of age or older/ppLimited travel to support new store openings/ppStrong verbal/written communication and interpersonal skills/ppFlexible availability, including days, nights, weekends, and holidays/ppPreferred:/ppExperience decision-making and problem-solving in a fast paced environment/ppRetail or service industry experience/p/div