Job Details

Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Boise, Idaho. This is an excellent opportunity to join a winning culture and get your foot in the door known for its famous PCs, printers, and innovation. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

We are looking for experienced Boise, Idaho residents to support customers through case management, phone, and chat channels. This role requires strong customer service skills, case handling experience, and the ability to work independently on complex issues. You will manage customer service requests, support SMB customers via chat, and contribute to process and quality improvements.

Key responsibilities include:

• Validate customer entitlement and log service cases accurately.
• Route or dispatch cases to the correct support teams.
• Monitor service requests through completion and ensure compliance.
• Manage multiple customer cases at the same time with minimal supervision.
• Handle escalated customers and participate in post-incident reviews.
• Review customer feedback and service metrics to improve resolution quality.
• Participate or lead process and quality improvement projects.
• Mentor or guide junior team members as needed.

SMB chat support includes:

• Gather and assess SMB customers' hardware, software, and technical needs.
• Assist customers with placing orders via chat.
• Identify opportunities for lead generation and future customer needs.
• Route qualified leads to the appropriate teams.
• Collaborate with teammates to provide the best customer solutions.

Required skills include:

• High school diploma or equivalent (some college preferred).
• 35 years of experience in customer service, case management, or support roles.
• Experience in phone-based or chat-based customer support.
• Strong verbal and written communication skills.
• Excellent problem-solving and time management skills.
• Accurate data entry and strong computer skills.
• Familiarity with case logging, call routing, and internal support tools.
• Ability to train and mentor new team members.
• Comfortable handling customer escalations.

What's in this Customer Service Representative position for you?

Pay rate: $16/hr.

Shift: Boise, Idaho 83714 (Hybrid).

United States - Mon-Fri (8 AM 5 PM).

Weekly paycheck.

Dedicated Onboarding Specialist & Recruiter.

Access to Adecco's Aspire Academy with thousands of free upskilling courses.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.