Job Details

Why Join Wendy's?

A Wendy's Culinary Operations Manager plays a crucial role in maintaining our dedication to quality. In this position, you will directly influence our ability to "Delight Every Customer" by ensuring service excellence, production efficiency, quality control, and food safety compliance. Your leadership will enable the restaurant to consistently deliver our high-quality core menu items and exciting limited-time offerings.

Key Responsibilities:

• Train and oversee crew members on food safety protocols.
• As Cash Manager, you will set up registers, reconcile cash throughout your shift, and verify safe cash at various intervals.
• Take charge as Operations Leader by organizing and supervising shifts in line with the Daily Operations Plan.
• Conduct walk-throughs to ensure readiness for opening or closing, as well as for busy rush periods.
• Perform regular checks during the shift, focusing on Taste and Accuracy.
• Utilize flow charts and checklists for efficient openings, closings, and post-rush activities while optimizing labor efficiency.
• Collaborate with the management team to train, develop, and engage with crew members and Team Trainers, promoting retention through effective communication.
• Lead the kitchen team in meeting quality production and service standards while fostering a safe and professional working environment.
• Monitor cooking, labeling, holding, and rotation of products to ensure freshness and minimize waste.
• Execute shift-specific protocols according to the Daily Operations Plan and assist in maintaining proper staffing levels through effective scheduling.
• Address Taste and Accuracy concerns raised in the Voice of the Customer reports.
• Influence food costs by managing inventory checks, analyzing shift counts, handling product credits, tracking waste, and collaborating on actionable plans with the management team.
• Maintain inventory levels and place food orders accordingly.
• Implement weekly cleaning schedules by assigning tasks and coaching crew members on their completion.

What You Can Expect:

• Direct Deposit
• Free Meals
• Pay for Grades
• Paid Vacation
• Annual Performance Review and Performance-Based Wage Increases
• Medical, Dental, and Vision Benefits
• On-the-Job Training
• Advancement Opportunities
• A Fun, Recognized, and Team-Oriented Environment
• 401(k) Plan
• Shoe Credits

What We Expect From You:

• High School Diploma or GED.
• Must be at least 18 years old.
• Ability to pass background checks and drug screenings.
• One or more years of restaurant experience is preferred.
• Strong ability to multi-task and maintain composure under pressure.
• Effective in providing and receiving direction, thriving in a team environment, and focusing on customer orientation.
• Professional demeanor when resolving customer-related concerns and issues.
• Capability to work efficiently in a fast-paced environment with various temperature conditions.
• Ability to stand for long periods.
• Willingness to use a headset.
• Physical ability to lift (up to 25-50 pounds), reach, push, pull, bend, kneel, and stoop.
• Consistent availability for work, including all shifts and days of the week.
• Flexibility to transfer between locations as necessary for business needs.
• ServSafe certification or willingness to obtain it.