Job Details

The RVFix Technician provides expert technical support and troubleshooting assistance to RV owners and service partners through virtual channels. This role helps customers identify issues, guides them through repair or maintenance steps, and ensures accurate documentation for follow-up service when needed. The RVFix Technician combines technical expertise with clear communication to deliver fast, reliable, and customer-focused remote support. Pay 55k & annual discretionary bonus up to 10K.

Key Objectives:

• Technical Support & Troubleshooting – Accurately diagnose and guide customers through repair or maintenance steps via phone, video, or chat.
• Customer Communication – Deliver clear, confident, and professional technical assistance that builds customer trust.
• Efficiency & Accuracy – Document issues, resolutions, and next steps to ensure seamless follow-up and service coordination.

What you'll do:

• Respond to inbound calls, video sessions, and digital support requests from RV owners and service partners.
• Troubleshoot technical issues remotely, including electrical, plumbing, HVAC, appliance, and structural systems.
• Guide customers through safe and effective diagnostic steps and repair procedures.
• Determine when on-site service is required and create clear work orders or escalation notes for field technicians.
• Stay current with RV models, system updates, and common repair scenarios through ongoing training.
• Maintain a professional, empathetic approach with every customer interaction.

What we're looking for:

• Strong background in RV repair, maintenance, or technical troubleshooting.
• Excellent communication and customer service skills – especially in explaining complex technical concepts simply.
• Comfort with technology: video conferencing tools, CRM systems, and digital documentation platforms.
• Prior experience in remote support, technical advising, or virtual troubleshooting. (preferred)
• RVTI Level 2 certified or higher.
• 2 Years or more of experience working on RVs.
• Ability to pass a background and drug test.

Expected Results:

• Fast, accurate troubleshooting that minimizes the need for in-person service.
• High customer satisfaction scores through professional and empathetic support.
• Accurate and complete documentation for follow-up work and data tracking.
• Increased efficiency and reduced service backlog through effective remote resolution.

Resources:

• Access to technical databases, service manuals, and repair guides.
• Diagnostic checklists and digital troubleshooting tools.
• Collaboration platforms for communication with field techs and service teams.
• Training resources to stay current on RV systems and technologies.
• Support from leadership, scheduling, and parts coordination teams.

Who we are:

Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Three Reasons to make the move to Bish's RV:

1. Quality of Life and Quality of Work– The work/life balance in the RV industry provides our associates with time to spend enjoying their hobbies and being with friends and family. In addition, we spend a lot of time together and believe the workplace should be a respectful, fun, and enriching work environment
2. Training to fast-track success – An RV Pro is paid based on their level of productivity in troubleshooting and repairing RVs. Bish's RV pays for top level industry training and mentoring to shorten the learning curve and fast track success. Bish's also rewards those who apply themselves with pay increases based on certifications earned.
3. Income Potential - There is a learning curve with becoming a Service Technician Pro, but through industry training and operational discipline, within 2-4 years, our dedicated technicians earn between $75 – $100k with top performing Technicians earning more than $100k per year.

Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.