Job Details

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Ladyor Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Position Summary

The Manager of transportation leads the operational orchestration of all guest transfer services across The Ritz-Carlton Yacht Collection. This role ensures every movement of our guests-pre-voyage, embarkation, and post-voyage-is seamless, accurate, and aligned with our brand standards. You will oversee a team of Transfer specialists, ensuring all transfer offerings are correctly built, properly communicated, and flawlessly delivered.

Key Responsibilities

Operational Leadership

• Oversee readiness and accuracy of all transfer offerings to ensure proper build, alignment with voyage itineraries, and readiness for sale.
• Validate transfer setup against approved contracts, pricing, and service standards in collaboration with Guest Port Services.
• Maintain oversight of voyage timelines and readiness milestones, ensuring on-time delivery.

Cross-Functional Collaboration

• Coordinate with Hotel, Air, and Experience Ambassador leaders to deliver unified pre- and post-voyage logistics.
• Partner with Sales Enablement and Guest Experience to maintain accurate transfer content, pricing logic, and selling materials.

Execution & Quality Control

• Ensure transfers are correctly entered in reservation systems with accurate descriptions, pricing, and routing.
• Supervise manifest creation, operator confirmations, and readiness tracking by voyage.
• Conduct quality checks and audits to ensure service delivery meets brand and safety standards.
• Resolve operational issues with partners and oversee service recovery actions when required.

Team Leadership

• Lead and develop the Transfer Specialist team, promoting accountability, precision, and service excellence.
• Establish and monitor KPIs, including readiness, accuracy, timeliness, case cycle time & Service levels, QA and guest satisfaction.
• Balance workload allocation and staffing to support all voyages effectively.

Reporting & Analysis

• Produce readiness and performance reports highlighting service accuracy, inventory status, and operator performance.
• Analyze guest participation and service data to identify trends and operational improvements.
• Present findings and recommendations to department leadership to guide strategic decisions.

Qualifications

Education & Experience

• Bachelor's degree in hospitality, Tourism, or Business preferred
• 4-6 years of experience in luxury cruise, hospitality, or ground logistics operations
• At least 2 years in a supervisory or managerial role overseeing team operations or logistics coordination
• Ability to build strong cross-department relationships to ensure alignment
• Ability to protect and enhance The Ritz-Carlton guest experience through flawless delivery
• Anticipates issues and adapts quickly to evolving logistics
• People Leadership: Develops a disciplined, high-performing team culture
• Strong organizational, analytical, and time-management skills
• Exceptional attention to detail and data accuracy
• Advanced proficiency in Microsoft Excel, Outlook
• Strong communication and interpersonal skills; able to collaborate across teams and vendors
• Working knowledge of global geography and destination logistics
• Calm and adaptable in high-pressure environments

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.