Job Details

Security Program Specialist I

The City of Boise is adding a Security Program Specialist I to its security team!

In this role, you will help create a safe and welcoming environment across multiple library locations. While a background in security is preferred, this role is also an excellent opportunity for someone with strong customer service skills to break into a new field. You'll monitor facilities, respond to security incidents, and provide exceptional service to library visitors and staff. Collaborate with law enforcement, mental health coordinators, and community partners to make a meaningful impact while maintaining a secure and supportive environment.

Why You'll Love This Job

Gain hands-on experience in security and public safety, even if your background is in customer service.

Work across multiple library locations and engage with diverse community members.

Play a key role in creating a safe, welcoming, and inclusive environment.

Collaborate with law enforcement, mental health, and community resource partners.

Join a supportive team committed to safety, public service, and community engagement.

Why Work for the City of Boise?

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

• ZERO premium medical coverage option for you and your family
• PERSI retirement benefits plus 401(k)/457b with employer match
• 10 hours vacation per month (increases with tenure) + 12 paid holidays + 8 hours sick leave per month
• 10 weeks Parental Leave
• Up to $500 annual WellBeing incentive
• Tuition reimbursement and free local bus pass
• Basic Life and Long Term Disability insurance at no cost

Essential Functions

Performs routine or repetitive tasks with specific instructions and set procedures. Handles basic issues and problems and refers more complex issues to higher-level staff. Patrols internal and external areas while providing customer service to the public and city employees, responding to actual or potential security issues. Monitors security systems and troubleshoots alarms, including library cameras, and investigates security activity and emergencies using established protocols. Addresses escalated incidents in city buildings. Enforces the Library Code of Conduct while ensuring consistent implementation of security operations policies, regulations and procedures. Collaborates with law enforcement and emergency services, as directed, to resolve issues and mitigate threats. Supports preparedness and response efforts for protests, public presentations and serves as backup for evacuation coordinator. Works closely with BPD Mental Health Coordinator and Library Community Resource Coordinator to resolve security-related concerns and assist library users in crisis. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training High school diploma or equivalent. Knowledge of:

• Principles, practices and techniques of conflict resolution
• Computer usage including related software.

Ability to:

• Work a flexible schedule
• Read and understand schematic diagrams, technical manuals and documentation
• Quickly recognize and analyze irregular events
• Exercise tact and diplomacy in dealing with difficult and sensitive people, issues and situations
• Use software applications for analysis and presentation
• Operate computer with demonstrated proficiency using contemporary databases, word processing and spreadsheet software applications
• Collect, evaluate and interpret appropriate and applicable data
• Demonstrate exceptional interpersonal skills
• Adjust to change, personalities and shifting priorities at a moment's notice
• Be composed and professional in stressful situations
• Solve problems and exercise expert independent judgement and initiative
• Work with minimal supervision individually or with a team to handle critical and stressful situations
• Demonstrate a positive attitude
• Abide by safety protocols when working in hazardous and/or hostile environments
• Communicate effectively in the English language at a level necessary for efficient job performance
• Performs all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be able to operate vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training Two years of experience in security, emergency management or risk and safety. Certified Protection Professional (CPP) certification or Physical Security Professional (PSP) certification.

Licensing And Other Requirements

Valid state-issued driver's license.

First aid, use of automated external defibrillators (AEDs), and CPR certification or the ability to attain these certifications within six months of employment.

Special Requirements Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation Driving Record Check Criminal Justice Information System background check (CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment The work environment will include inside conditions and outdoor weather conditions. Employees will also drive a vehicle as part of this position. This position works: Works during evening meetings and will respond in emergency situations with potential, unknown hazards, both human and environmental.