Job Details

As a Collections Specialist, you'll play a key role in protecting Valleywise Health's financial health while helping patients navigate their accounts with empathy and professionalism.

In this position, you'll work closely with our Credit & Collections leadership team to monitor accounts receivable, resolve delinquent balances, and set up payment arrangements that are fair, compliant, and patient-centered. You'll combine strong communication skills with analytical thinking to drive results while delivering a positive experience for every interaction.

Why You'll Love This Role

• Remote work opportunity
• Meaningful Impact: Help provide life-changing and compassionate care to patients in the Patient Financial Services department.
• Professional Growth: Valleywise Health is the largest teaching hospital in the valley. Opportunities exist for continuing education, advanced certifications, and exposure to the latest technologies.
• Supportive, Specialized Team: Join a warm, highly skilled group of physicians, nurses, and healthcare professionals dedicated to excellence in patient care.
• Competitive Benefits: Robust compensation, 100% matched Pension retirement plan, comprehensive health coverage, paid time off, and more.

If you're detail-oriented, confident in your communication, and motivated to make a difference while working remotely, we'd love to have you on our team. Apply Today!

Hourly Pay Range: $16.87 - $24.88

Qualifications

Education:

• Requires a high school diploma or GED.

Experience:

• Must have a minimum of one (1) year of progressively responsible billing and/or collections experience demonstrating a strong understanding of the required knowledge, skills, and abilities.
• Prefer experience in a hospital setting.

Knowledge, Skills, and Abilities:

• Must understand the content of the billing and services that the hospital offers and bills.
• Prefer knowledge of managed care contracts, commercial, work comp, government, and self-pay collections.
• Must be able to communicate effectively with the patients, and any other outside agency either verbally and/or written.
• Must have an understanding of healthcare billing guidelines.
• Needs organizational, time management, and analytical skills.
• Need system knowledge of HIS systems, Excel, Word, and Access database.
• Requires the ability to read, write, and speak effectively in English.