Job Details

divh2Customer Care Specialist 1/h2pIn this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 iscaring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in Nevada./ppShifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required./ppPaid! Training: Start dates as soon as February 9th. Training: Monday - Friday for 4 weeks 7:00AM 4:00PM PST (Attendance at training is required). Work from Home Subsidy! $50/month/ppA day in the life/pulliAct as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers/liliSuccessfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts/liliProvide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts/liliProcess orders and enter data into order entry system via incoming phone contacts/liliTrack customer packages/liliOther duties as assigned/li/ulpYou own this if you have/pulli6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)/liliThe ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations/liliExcellent communication skills/liliThe ability to work in a fast-paced environment and demonstrate a high sense of urgency/liliUnderstanding of computer systems and troubleshooting issues with minimal assistance/liliAbility to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times/liliA quiet, distraction free, secure home workspace/liliThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on camera when requested by leadership/liliWired, high-speed Internet, Modem or Router w/ Ethernet Port Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)/li/ulpWeve got you covered Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:/pulliMedical/Vision, Dental, Retirement and Paid Time Away/liliLife Insurance and Disability/liliMerchandise Discount and EAP Resources/li/ulpA few more important points.../ppThe job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com./ppCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. Nevada: $15.75 - $26.00 hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: Us Were a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation were building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youre a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity./ppCUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs./ppOWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence./ppCURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation./ppHERE TO WIN Were committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day./ppWE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community./ppCome on! Join us!/p/div