Job Details

divh2Wendys Customer Service Manager/h2pAs a Wendys Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer. You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. Youll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. Youll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendys way of regularly communicating with our restaurant teams on whats most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant./ppResponsibilities include:/pulliTraining, monitoring and reinforcing food safety procedures to crew members./liliActing as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close./liliActing as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan./liliPerforming walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period./liliPerform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness./liliUtilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency./liliWorking with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention./liliHelping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards./liliExecuting weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members./liliConducting regular table visits to gain feedback on customer experience and coaching crew members based on findings./liliRunning and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins./liliNavigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments./liliReviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service./liliAssisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed./liliAssisting General Manager with completing weekly crew schedules./liliAssisting the General Manager in screening applications and conducting crew interviews./liliAssisting General Manager with maintaining and updating Restaurant Communication Board./li/ulpWhat You Can Expect:/pulliDirect Deposit/liliFree Meals/liliPay for Grades--we pay you for being an excellent student!/liliPaid Vacation/liliAnnual Performance Review and Performance Based Wage Increases/liliQuarterly Bonuses based on restaurant performance/liliMedical, Dental and Vision Benefits/liliOn the Job Training/liliAdvancement Opportunities/liliFun, Recognition and Team Environment/lili401(k) - not matched/liliShoe Credits/li/ulpWhat We Expect From You:/pulliHigh School Diploma or GED./liliMust be 18 years of age./liliMust be able to pass criminal background check and drug screening./liliOne or more years of restaurant experience preferred./liliAbility to multi-task while maintaining composure and give sound advice and direction./liliMust be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus./liliMust exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues./liliAbility to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures./liliMust be able to stand for prolonged periods of time./liliAbility and willingness to wear a headset./liliPhysical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop./liliMust be available to report to work promptly and regularly, as well as work all dayparts and days of the week./liliMay be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate./liliMust have or be willing to obtain ServSafe certification./li/ulpThis job opportunity is with one of our many franchisees. Independently owned and operated, Wendys franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations./ppLocation: 1180 BROADWAY BOISE, ID 83706/p/div