Job Details

Job Role - Customer Operations Support
Location - Baltimore , MD -21230 - Hybrid
Duration - 12 Months
- Hybrid

Interviews: 1-2 rounds via Zoom

The Account Transfer Services Operations Representative position requires daily interaction with various broker dealers, internal branch network, client service. Other Operation groups and technology teams. The position requires learning the daily function(s), transactions and processes supported by the operations department to become a Subject Matter Expert. The role includes the opportunity to analyze and improve processes. The team provides exposure to a multitude of financial products and will assist in establish or further a developing career within Operations at ***.

Primary Responsibilities include:

- Providing ACAT (deliver and Receive) process support to all *** Branches, Digital Direct Client Service and Stockplan groups
- Answering inquiries via case/phone
- Interaction (phone/email) with other broker dealer firms
- Provide support to outsourced vendor
- Escalate any issues accordingly
- Participation in team meetings to share best practices, understand volume trends, contribute to solutions

Qualifications:
- Organizational skills
- Efficient and effective communication
- Ability to multitask
- Adaptive to a fast paced environment
- Team player
- Attention to detail
- Readiness to escalate issues with a sense of urgency
- Risk avoidance mindset
- Customer service and professional etiquette
- Effective at follow through
- Takes initiative to identify and solve problems
- Basic Understanding of the financial industry is