Job Details

Job Description:

At Sparklight, a Cable One brand, we are dedicated to keeping our customers connected to what matters most. We focus on creating rewarding career paths for our associates, promoting community respect, enhancing health and wellness, and maintaining an excellent work/life balance in an inclusive environment.

As an Enterprise Client Retention Executive, you will serve as a vital strategic partner for mid-market and enterprise-level organizations, emphasizing the renewal and upgrade of existing services. Your main objective will be to foster and expand relationships with our current clients, ensuring they receive unparalleled value from Sparklight services. You will implement retention strategies, identify upsell opportunities, and achieve measurable business outcomes through outstanding service.

Key Responsibilities

• Consultative Account Management: Build strong relationships with existing enterprise clients to assess shifting business needs and propose customized solutions that elevate satisfaction and value.
• Retention & Renewal Expertise: Actively oversee contract renewals, mitigate churn risks, and enhance customer retention through thoughtful outreach and relationship-building efforts.
• Service Upgrades & Expansion: Discover opportunities to upgrade services among current clients by analyzing client operations and industry trends.
• Quota Achievement: Reach or surpass monthly retention and upsell goals through consistent execution and strategic account management.
• Market Intelligence: Remain current on industry developments, competitive insights, and new technologies to establish Sparklight as a trusted advisor to our clients.
• Collaboration Across Teams: Collaborate with various internal teams (engineering, product, support) to guarantee smooth delivery, effective issue resolution, and sustained client satisfaction.

Qualifications

• Minimum one year of B2B account management or retention experience, ideally in telecommunications, SaaS, or technology services.
• Proven ability to navigate complex renewal processes and engage with senior leadership.
• In-depth understanding of enterprise business needs and technological solutions.
• Exceptional communication, negotiation, and presentation skills.
• Self-motivated and organized with a results-oriented mindset and professional demeanor.
• A valid driver's license, reliable vehicle, and a strong driving record are required.

Core Competencies

• Committed: Values each customer, striving to sustain their business while supporting our communities.
• Helpful: Provides support that is meaningful to our customers, addressing their needs with top-notch expertise and empathy.
• Proactive: Anticipates customer needs by actively working to create a seamless, rewarding relationship.
• Personal: Understands customers well, tailoring communications and interactions to meet their needs and expectations.

Benefits

At Cable One and our family of brands, we recognize the important contributions of our associates and offer an excellent benefits package, including:

• Comprehensive medical, dental, and vision plans starting on your first day.
• Life insurance options for yourself and your family.
• Generous paid time off (vacation, holidays, and personal/sick days).
• 401(k) plan with 100% company match starting on day one (up to 5% of eligible compensation).
• Legal group and identity theft protection plans.

Additional Perks

• Tuition reimbursement available (up to $5,250 in the first year).
• Opportunities for annual community support to various U.S. organizations.
• Recognition and awards programs for associates.
• Potential for career advancement.
• A collaborative work environment.
• FREE Cable One services for associates residing in a serviceable area.

Our Commitment

Diversity is fundamental to the communities we serve and the associates who contribute to our success. At Cable One and our family of brands, we celebrate our unique talents, backgrounds, and perspectives, believing that together we are an unstoppable force.