Job Details

Student Engagement and Welfare Coordinator

Vacancy ID

12221

College/Executive Group

Research Knowledge Exchange and Enterprise

Department/Team

Academic Enterprise

Location

Hybrid - UAL Various Sites/Home

Grade

Grade 4

Salary

£40,199 - £49,072 per annum

Contract

Permanent

Term

Full time - 35 hours per week

DBS check required

Yes - Enhanced DBS

Job family

Professional & Administrative

Advertised

Internal only

Apply by

22 January 2026 23:55

Interviews

2 February 2026

Job description

The opportunity

Are you a caring and proactive professional with experience in student welfare, looking for a rewarding role in Higher Education? University of the Arts London is seeking a Student Engagement & Welfare Coordinator to play a vital role in supporting students across our Study Abroad and Preparation Programmes (SAPP).

Part of UAL's Academic Enterprise (AE), SAPP delivers specialist education programmes for the international market, including pre-degree courses and study abroad opportunities.

As a Student Engagement & Welfare Coordinator, you will be responsible for managing all aspects of student welfare and safeguarding in line with UAL policies, sector standards and best practice. Your role is equally split between welfare and student engagement support, ensuring students receive a high-quality service across admissions, enrolment and student records throughout their journey at UAL.

This will involve:

• Acting as the operational lead for student welfare and safeguarding across SAPP
• Managing complex and escalated welfare cases, including risk assessments, support plans and confidential GDPR-compliant record keeping
• Coordinating disability support across all SAPP programmes
• Administering the full application and enrolment cycle
• Providing guidance and support to applicants, supporting student recruitment and conversion

About you

Educated to degree level (or with relevant professional experience), you will have experience of working in student welfare, particularly with international students, alongside a strong understanding of safeguarding legislation, disability support frameworks, welfare policies and best practice relevant to UK higher education.

You will be confident in developing and delivering welfare procedures, training, and support, and are able to manage welfare concerns with a calm, flexible and professional approach, particularly when working under pressure. With excellent communication skills, you will also be able to build, maintain, and enhance positive relationships with students and partners, while identifying and delivering improvements to the student experience.

If you have any general questions or have accessibility needs, please contact ...@arts.ac.uk

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement to demonstrate your suitability. Our recruitment process involves: application, shortlisting, assessment/interview, offer, onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits - please check our careers site/Canvas for further information as conditions and exclusions apply:
• 31 days of annual leave and 2 days off to volunteer plus bank holidays
• Flexible and Dynamic working options available from the first day
• Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
• Free counselling and advice via our Employee Assistance Programme (EAP)
• Sector-leading Equal Parental Leave policy (6 months full pay for both parents)
• Defined-benefit LGPS pension scheme
• In-house training and development including apprenticeships and free places on creative courses
• Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
• Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.