Job Details

We are hiring a Scrum Master - Salesforce Commerce Cloud (SFCC) Role - Remote for one of our clients.

Job Description:

We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. You will facilitate Agile ceremonies, remove impediments, drive continuous improvement, ensure high-quality, predictable delivery across SFCC projects and ongoing support (run + grow). The ideal candidate is fluent in eCommerce domain workflows (catalog, pricing, promotions, checkout, payments, OMS), can coach cross functional teams, and ensures alignment with organizational governance and compliance practices.

• 8+ years in Agile delivery; 5+ years as a Scrum Master supporting web/eCommerce teams.
• Direct experience with SFCC/SFRA programs or comparable enterprise eCommerce platforms.
• Proven track record improving velocity predictability, reducing defect leakage, and managing dependencies.
• Deep understanding of Scrum and Kanban, Agile metrics, and scaling patterns (e.g., SAFe, LeSS, Nexus or pragmatic multi-team coordination).
• Strong proficiency in Jira (boards, filters, dashboards), Confluence (documentation), and CI/CD awareness (Git, Jenkins/GitHub Actions/Azure DevOps).
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II).
• Familiarity with eCommerce domain: catalog, pricing, promotions, checkout, payments, tax, shipping, returns, OMS.

Key Responsibilities

• Agile Delivery & Facilitation
• Lead Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives.
• Partner with Product Owner(s) to prioritize backlog, refine user stories, and maintain transparent sprint goals.
• Track sprint health (capacity, velocity, burndown/burnup) and manage scope within sprint boundaries.
• Identify and remove team impediments (dependencies, environment issues, test data, approvals).
• Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, content/SEO, data/analytics).
• Promote flow efficiency: limit WIP, reduce blockers, and drive faster cycle times.

Stakeholder Engagement & Reporting

• Provide timely, clear status reporting (sprint summaries, velocity trends, risks, and mitigations).
• Run effective demos to showcase business value and gather feedback early.
• Align delivery with governance (security, compliance, PCI, accessibility) and change management.

Coaching & Continuous Improvement

• Coach team and stakeholders on Scrum/Agile principles and empirical process control.
• Facilitate retrospectives that lead to measurable improvements; implement action items.
• Nurture a culture of psychological safety, accountability, and outcomes over outputs.

Project Leadership:

• Manage SFCC B2C implementation, migration, and enhancement projects from initiation to closure.
• Define project scope, objectives, timelines, and deliverables aligned with business goals.

Planning & Execution:

• Develop detailed project plans, budgets, and resource allocation strategies.
• Monitor progress, manage risks, and ensure adherence to timelines and quality standards.

Team Coordination:

• Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors.
• Ensure SFCC best practices are followed across development and integration.

Technical Oversight:

• Understand SFCC B2C architecture, APIs (OCAPI, SCAPI), and Business Manager configurations.
• Support integration with payment gateways, OMS, CRM, and other enterprise systems.

Work hours:

• Location - Remote
• Candidate will work in EST or CST

Additional information:

• Visa type: USC, GC, H4-EADs.
• Duration: 10-11 months

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.