Job Details

Term

Full time direct hire, Mon-Fri 40 hrs per week

Who are we?

The company, an international provider of testing and inspection technologies, offers cutting-edge measurement systems to leading industries around the world, including metal packaging, plastic packaging, aerospace, automotive, pharmaceutical, and medical sectors. With 25 years of metrology expertise, we custom design automated inspection and testing systems that enable clients to control high-speed processes, reduce costs, and maintain quality in demanding environments.

What are we looking for?

We are seeking an experienced Mechanical / Electrical Service Technician to join our team. A high-level understanding of Mechanical / Electrical systems is required to assist our service department in the installation, upgrade, and maintenance of equipment. This is a remote position with 80% travel. The ideal candidate would be based in Indiana, Missouri, or Ohio, but we are willing to hire in other states. Candidates should live in proximity to a major airport. This position is located in New Albany, IN, a vibrant community offering a great quality of life with its blend of historic charm and modern amenities.

Primary Responsibilities

• Service and support all of the company's products as part of a team.
• Perform preventative maintenance and provide breakdown support for the range of our products.
• Offer technical support, troubleshooting, and calibration for the company's product range.
• Install and upgrade the full range of products.
• Maintain, troubleshoot, and upgrade appropriate third-party products.
• Provide professional and courteous telephone support.
• Offer technical helpdesk services as required.
• Conduct customer/agent training.
• Perform quality and performance testing prior to dispatch.
• Generate reports.
• Promote world-class support operations.
• Promote company products to customers on-site and assist them in understanding the benefits of the products.
• Frequent travel within the U.S. and occasional international travel to support our global customer base.
• Direct customer communication.
• Report to and work closely with the NA customer support lead.
• Work within the company's QMS procedures and processes at all times. Additional duties may be required as the business needs.

Skills and Qualifications

• Experience working in an agile, fast-paced environment with the ability to lead and adapt in a changing business environment.
• Experience in a customer-facing role.
• Experience as a Service Technician.
• Manufacturing background experience.
• Understanding of Windows configuration tools, software drivers, etc.
• Excellent communication skills - verbal and written.
• Full/Clean Driving License.
• Highly skilled in mechanical/electrical work with a strong understanding of associated components.
• Understanding of pneumatic systems.
• Physically capable of lifting 50 pounds unassisted.

Position Requirements

• 80% travel
• Occasional weekend work
• International travel
• ME or EE Associates degree is preferred but not required.
• 3 years of equivalent work experience

Benefits

• Paid time off and paid holidays
• Health coverage; Dental and Vision
• Monthly HSA contributions
• Matching IRA contributions
• Reward Miles and points for flights, hotels, and car rentals

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

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AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.