Job Details

Job Description: Lock Desk Technician
Department: Capital Markets
Reports to: Chief Capital Markets Officer
Location: On-site (Meridian, ID) or virtual
Employment Type: Full-Time

Position Summary:

The lock desk technician is responsible for assisting the lock desk team in managing the locked pipeline and its associated tasks.

Key Responsibilities:

• Mastery all software pertinent to job description (Byte LOS, Optimal Blue, MS Excel)
• Process all new locks and manage locked pipeline
• Assist with the pricing and selling of locked loans
• Work closely with loan officers, processors, underwriters and other team members to ensure timely processing and locking of loans
• Communicate with investors and loan officers to resolve issues related to pricing and locking of loans
• Maintain and update pricing and lock policies and procedures
• Provide training and support to loan officers and other staff members on lock desk operations
• Maintain accurate records of all pricing and lock transactions

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Solid understanding of mortgage products, pricing, and underwriting guidelines
• Ability to function well in a high-paced and at times stressful environment
• Proficient in relevant software and technology tool, including loan origination systems, pricing engines and Microsoft Office Suite

• Experience in the mortgage industry and Secondary Marketing preferred
• Ability to pass a background check