Job Details

Member Experience Leader

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.

*Eligibility requirements vary by position.

The Member Experience Leader is responsible for assessing, teaching, and assisting the Assistant Club Managers of Member Experience (ACMMEs) for new clubs that have already completed the 6-week hub club training program. This role supports the ACMME in new clubs to fully prepare them to lead their teams, drive member experience excellence, and uphold BJ's operational, service, and compliance standards.

Working in close partnership with Club Managers, Regional Operations Leaders, HR Business Partners, and Corporate Training teams, the Trainer ensures a consistent and high-quality onboarding and development experience aligned with BJ's business goals and cultural values.

Key Responsibilities:

• Training and Development: Deliver structured leadership training with direct emphasis in Member Experience areas.
• Facilitate in club training covering: GOLD execution and member engagement, frontline operations, Omni, Optical, Liquor, Gas, and HROC procedures, compliance, food safety, and audit preparedness, talent management, coaching, and team development, business analytics, scheduling, and labor optimization.
• Assist ACMs and CMs in key events from club turnover to grand open: supply receiving, department setup, training of leads and team members.
• Assist with key tasks after Grand Opening.
• Performance Coaching & Evaluation: Observe ACMMEs in action and provide targeted coaching aligned with KPIs and behavior expectations.
• Track developmental milestones and certify readiness for independent role execution.
• Identify knowledge or skill gaps and deliver reinforcement training.
• Prepare detailed progress assessments and provide feedback to Club Managers and Regional Ops.
• Program Development & Improvement: Collaborate with Learning & Development and Field Ops to continuously improve the training curriculum.
• Update training materials to reflect policy changes, new systems (Tableau, MY WORK), or best practices.
• Share insights and feedback to influence broader training strategy and club leadership effectiveness.
• Cross-Functional Partnership: Serve as a liaison between training, HR, compliance, and operations teams.
• Model inclusive leadership, ethical decision-making, and high-performance culture.
• Assist with new club openings, pilot programs, or underperforming market interventions as needed.
• Leadership Responsibilities: Model BJ's values and GOLD standards at all times.
• Influence future leaders through mentorship and coaching.
• Promote a growth mindset and continuous improvement culture.
• Champion safety, service excellence, and operational discipline.

Qualifications:

• 5+ years of BJ's or industry leadership experience, including multi-department or club-level oversight.
• Deep expertise in club operations, member service, and leadership development.
• Experience in delivering training or facilitating leadership workshops preferred.
• Strong communication, presentation, and coaching skills.
• High proficiency in Microsoft Office, MY WORK, LMS platforms, and performance reporting tools.
• Current ServSafe certification (must maintain in good standing).

Working Conditions:

• 100% travel weekly to clubs within the new club process is required.
• On-the-floor leadership and training delivery in busy club environments.
• May lift up to 30 lbs. and navigate temperature-varied areas.
• Flexible availability across shifts, including early mornings and occasional weekends.
• Occasional weekly travel to cover vacation weeks for others on New Club Talent Team hub club role.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $84,000.00.