Job Details

Customer Service Specialist - South Meridian YMCA

Pay $13.00 - $16.25 / hour

Employment type Other

Job Description

Req#: 587487954

The Y is committed to strengthening communities. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to have the Y experience. We strengthen the foundations of community by developing successful youth, engaging people in healthy living, and instilling a commitment to social responsibility.

The Customer Service Specialist promotes individual and community health and well-being through direct engagement, assisting members with setting and achieving their goals while helping them build meaningful relationships.

Responsibilities:

• Develop meaningful relationships with members to create a sense of belonging and connection to others.
• Conduct Get Started sessions using Listen First skills resulting in SMART goals and three completed sessions for members.
• Actively identify and offer additional support to members who may require help, such as health seekers, new members, and members with diverse abilities.
• Interact with members resulting in enrollment in Y programs (PT, challenges, fun runs, etc.) that help them achieve the two Cause Measurement goals.
• Educate members on policies using the Y voice attributes and create a clean and safe environment. Utilize the daily checklist.
• Engage with members to deepen their relationship to the Y cause.
• Introduce members to the health and wellness floor, group exercise communities along with other Y programs.
• Provide demonstrations on how to properly use strength and cardio equipment regarding exercise technique, safety and workout structure.

Qualifications:

• Must be 18 years of age or older upon hire.
• Experience in related field.
• Must be able to engage others in conversation and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Schedule:

This is a part time position up to 25 hours weekly. Schedule needs are afternoons from 4:00pm-7:00pm, and Saturdays and Sundays in the morning.

Welcoming & Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all peopleregardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How to Apply:

External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact ...@ymcatvidaho.org. All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to ...@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.