Job Details

Employer Industry: Technology

Why consider this job opportunity:

• Salary up to $21.00/hr
• Contract position with potential for extension
• Comprehensive benefits including medical, dental, vision, and 401(k) retirement plan
• Work remotely from anywhere in the U.S.
• Opportunity to be part of a mission?driven team focused on employee support and satisfaction
• Flexible schedules, which may include one or both weekend days

What to Expect (Job Responsibilities):

• Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of problem?solving and customer service
• Handle inquiries via phone, chat, and email as the first point of contact for Leave, Disability, and HR?related questions
• Utilize available documentation to resolve inquiries holistically and elevate when necessary
• Build customer trust through empathetic and personalized conversations, adjusting case?management plans as needed
• Collaborate with partner teams to address process changes and resolve cross?functional issues

What is Required (Qualifications):

• Minimum of 3 years of recent customer support experience in a call?center setting
• Strong communication skills and ability to demonstrate empathy
• Proficiency in computers with the ability to research information effectively
• Proven ability to manage confidential employee information and adhere to strict data privacy standards
• Detail?oriented with strong organizational and problem?solving skills

How to Stand Out (Preferred Qualifications):

• HR knowledge and experience
• Ability to adapt to constantly changing workloads and manage multiple priorities
• Experience dealing with customers and demonstrating exceptional empathy skills
  

  #Technology #RemoteWork #CustomerService #HRSupport #CareerOpportunity

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  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.