Job Details

Position Overview

Responsible for all actions related to MI Service Contracts including but not limited to generation, pricing, follow-up, and administration with a focus to provide high quality and efficient support to all MI teams, including but not limited to Sales teams and License Compliance.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Job Description

Duties and Responsibilities:

• Research and validate equipment inventory to be included in the Service Contract prior to quote generation utilizing relevant tools and resources (e.g., Service Salesforce, Sales Salesforce, SAP, Workfront, etc.) and with the help of the applicable Service, Sales and Implementation personnel.
• Run various management reporting tools and analyze data for warranty and contract expirations forwarding necessary information to the applicable Implementation Service and Sales teams.
• Initiate and manage customer correspondence for MI service contract creation, renewals, and revisions.
• Track all contract correspondence (e.g., quotes, warranty start notifications, etc.) resulting in and/or supporting of MI Service Agreements.
• Conduct required telephone and email customer contact to follow up on any MI contract or warranty issue.
• Refer and/or resolve MI contract discrepancies or disputes raised by customers or other HCUS personnel.
• Coordinate with Order Fulfillment, Order Administration and Product Management for MI subcontracts, ensuring two-way communication occurs when equipment is booked as well as when contracts are terminated.
• Enters contracts into system of record as required for booking and record retention.
• Data cleansing and finalization of purchasing contracts with Third Party Vendors.
• Work closely with Purchasing team and Product Management when renewing contracts.
• Submit recommended changes to vendor's Product Managers and Purchasing team at least 60 days prior to new contract term.
• Create ad hoc reports as business dictates.
• Performs special projects and tasks as requested.
• Ensure processes are followed and consistent across all zones.
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Comply with all applicable S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications

Bachelor's or Associate's degree in Business Administration or related field of study. Minimum 2 years contract experience (Medical Service experience a plus). Exceptional organizational and prioritization skills. Excellent communication skills, written and verbal. Able to communicate with all levels of internal and external organizations. Detail oriented with critical thinking and ability to problem solve. Must work efficiently under rigid deadlines. Enthusiastic, self-starter, strong desire to drive the business in a positive direction. Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.). Self-directed with high energy and motivation. Ability to work independently and/or in a team setting. Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus. Critical thinking is required, must be able to perform various levels of research and form a cumulative analysis that results in accurate, high quality work product. Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives. Experience with SAP and Salesforce.com a strong plus. Experience working in a quality controlled and validated system a strong plus. Participate in internal and external audits when required to produce evidence as needed for clean processes to be followed by all contract related personnel.

Physical Requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

Occasional (up to 10%) travel may be required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (...@fujifilm.com or (330) ###-####).

Job Locations

US-Remote

Job Locations US-Remote