Job Details

Billing Analyst

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we're not satisfied with being average

This role

We're on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.

You'll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we'd love to hear from you.

This will include

• Be the go-to for billing queries from both internal teams and customers
• Own the end-to-end customer billing process
• Run monthly billing cycles and ensure accuracy
• Maintain and update our billing system including accounts, products, subscriptions and workflows
• Prepare monthly billing reports and provide insights where needed
• Handle ad hoc billing and make adjustments to accounts as required
• Collaborate with the broader Finance team on cross-functional projects
• Support ad hoc reporting and contribute to continuous improvement initiatives

Who you are

• Solid understanding of billing processes and functions
• A methodical and logical approach to resolving billing scenarios
• 23 years' experience in a similar role
• Experience with Zuora or similar SaaS billing platforms
• Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)
• Bonus points for experience working in a high-growth tech or SaaS environment

What we can offer

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
• You'll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidized egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.