Job Details

Operations Specialist In Animal Care

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You'll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You'll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.
• Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care. This includes ensuring that all companion animal and aquatic life maintenance, companion animal incident reports and hourly animal health checks are completed as required.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
• Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Adhere to established operational guidelines, policies, and procedures.
• Evaluate guest inquiries and refers to the Leader on Duty as needed.
• Act as primary resource for guests and other PCC partners regarding all animal education and care.
• Efficiently orders companion animals and aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory.
• Analyzes department inventory management data and recommends areas for improvement.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the companion animal habitat and aquatic areas, to include sweeping/mopping the floors, dusting, cleaning the tanks, facing the merchandise on the shelves, etc.
• Ensures the proper handling and documentation for all relinquished and adoption animals.
• Verifies animal related maintenance tasks are being completed as outlined on the Maintenance Schedules.
• Participates in the completion of all animal and aquatic life related physical inventory counts.
• Adheres to and promotes established safety and loss prevention procedures.
• Performs additional duties and projects as required or assigned with or without regular supervision.

Other essential duties include utilizing selling behaviors, contributing to a safe environment, being a part of a collaborative culture, and engaging in your career.

Basic qualifications include minimum of one year of experience working with and/or caring for companion animals and aquatic life. Applicants must possess a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the PCC as well as external veterinary partners.

Certification completing and maintaining of the Petco Animal Care Certification program is required in this role.

Education/skills include a high school diploma or its equivalent (GED), proficiency in mathematics and basic accounting relationships, and exceptional communication skills.

Supervisory responsibility includes ensuring that the Pet Care Center is opened and/or closed in accordance with established P&Ps as it applies to SFS operations and adhering to and promoting established safety procedures for partners, guests, and pets.

The majority of job duties are conducted indoors, although guest carryouts and veterinary visits will require that a partner leave the PCC briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet PCC needs.

Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.