Job Details

Warranty & Returns Technician

Location: Boise, ID

Type: Full-time, Hourly Non-exempt

OVERVIEW

The Warranty & Returns Technician works closely with vendors, WPS receiving centers and shipping teams to receive, trouble-shoot, and ship items returned by dealers for warranty repair or replacement.

Well-qualified individuals will have a passion for powersports and motorcycles, with some mechanical aptitude and/or dealer experience, a willingness to learn and take on new tasks, possess excellent interpersonal and communication skills, and display a positive "can-do" attitude when faced with challenges. This role requires the ability to work independently, and sound critical thinking and reasoning skills to understand when a warranty issue must be escalated to a manager or other stakeholder.

PRIMARY DUTIES & RESPONSIBILITES

• Organize warranty returns parts for return to vendor.
• Work with the Warranty Manager and the Boise Returns department to streamline and improve the Warranty Returns and Recovery process.
• Cross train with the Warranty and Returns Manager to learn the complete warranty and returns process, including but not limited to: S2K functions (ERP) / Warranty Returns Database and Warranty Log / Analytics (Reporting) / Vendor Communication / Warranty Recovery.
• Assist with product audits, checking for potential Non-Conforming Material issues.
• Assist with Non-Conforming Material projects.
• Determine what products are viable for warranty claims, return to stock, or saleable as blemished goods.

DESIRED SKILLS & EXPERIENCE

• A minimum of 2 years of hands-on mechanical repair experience on motorcycles is preferred.
• 2 years of experience with powersports / motorcycle industry dealers is preferred.
• Able to independently research product information.
• Ability to apply critical thinking and sound judgement when escalating warranty issues to a manager or other stakeholders.
• Active involvement in motorcycle sports is preferred.
• Excellent interpersonal and phone skills, coupled with an energetic attitude is of utmost importance.
• Highly motivated with ability to work independently and follow thru' on support issues.
• Possess a sense of personal accountability for assigned duties and take pride in your work.
• Good computer skills, comfortable in using a variety of software programs, and possess a strong working knowledge of MS Excel and other MS Office products.

WORK ENVIRONMENT

50% office based, busy phones, medium noise level, with heavy emphasis on phones, computer work and catalog use. 50% warehouse environment. Must be able to lift and/or move up to 70 pounds and stand or walk for long periods of time.

Notice to Recruitment Agencies and Search Firms

Arrowhead Engineered Products is committed to a structured and respectful hiring process. We kindly ask that recruiters and staffing agencies do not contact us via this page or reach out directly to our team members.

We only engage with external recruiting partners who have a fully executed, formal agreement in place. Any resumes or candidate submissions received without such an agreement will be considered unsolicited and will not create any contractual obligation. Arrowhead Engineered Products will not be responsible for any associated fees. Thank you for your understanding and cooperation.