Job Details

Customer Service Representative

The Customer Service Representative is responsible for ensuring each customer has a pleasant experience at Western Aircraft by providing a friendly welcoming atmosphere, and exceptional service through anticipating needs and proactively offering services. It is the expectation that all customer requests will be performed in a timely, professional manner. This person will act as the face of Western Aircraft and be the first point of contact for all visitors.

Duties & Responsibilities

• Answers telephones, takes and relays messages to appropriate personnel in a timely manner
• Documents service requests by completing an aircraft arrival form
• Coordinates customer lodging accommodation requirements
• Insures rental cars are ordered, on-site, and clean prior to customer arrival
• Greets arriving/departing customers
• Facilitates customer and vendor catering requests
• Communicates service requests to personnel in Line Service, Maintenance and Avionics via telephone and two-way radio
• Informs customers of other services provided by Western Aircraft

Qualifications & Job Requirements

• Minimum two (2) years' experience in a customer service role

Other Prerequisites

• Pass pre-employment drug screen and background check
• Ability to obtain Airport Issued security badge
• Valid Driver's license

Work Environment & Physical Requirements

• Work is performed in an office environment with moderate noise level. Constantly requires repetitive movement of the wrist, hands, and/or fingers. Constantly requires clear vision to read printed materials and computer screen to accomplish work.

Available Benefits

• Medical, dental, vision
• Short term & Long term Disability - paid 100% by Company
• Life & Accidental Death and Dismemberment - paid 100% by Company
• Paid vacation, holidays, sick leave, jury duty, bereavement
• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
• 401K & Roth 401k with employer match
• Flexible Spending programs

Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.