Job Details

Return Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This pay for this position starts at $16/hour. This position is located onsite at the Boise Airport: 3201 W Airport Way #1000, Boise, ID 83705.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Wednesday-Sunday- 9am-6pm Thursday-Monday- 9am-6pm

Responsibilities:

• Assist all customers with the rental return process.
• Effectively resolve all customer service issues.
• Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Assist other employees in keeping lot organized for ease of access and traffic flow.
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
• Positively represent the Company to all vendors and the general public.
• Ensures the security of company assets.
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.

Qualifications:

• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the US and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years of age.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.