Job Details

NOC Engineer

We're Hiring for a NOC Engineer! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The NOC Engineer will be responsible for providing support for our hosted customers, public cloud implementations and building and maintaining our documentation. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems
• Has knowledge and experience to maintain technical processes/documentation and automations/scripts
• A self-starter capable of taking initiative.
• Recognize issues that must be quickly escalated
• Work cross functionally with other Internal teams
• Ability to provide support that includes proactive monitoring, troubleshooting, system security and optimization, and Customer Service.
• Own and manage escalated support cases
• Perform root cause analysis to completion and resolution
• Log and document all issues in our issue tracking system, updating cases as needed until resolved
• Manage case load to meet defined service levels
• Provide feedback on how to improve the product
• Help improve customer support methods and processes
• Participation in Xylem Watermark volunteer activities
• Additional duties and responsibilities may be required based on organization needs

This position requires a four-year college degree in a technical field or equivalent experience. Minimum 2 years of experience in IT support / Desktop Support. Strong operating systems knowledge - Linux/Windows/VMware. Knowledge of networking fundamentals. Strong troubleshooting skills. Experience with ticketing systems (JIRA/Salesforce/Remedy). History with document collaboration tools (Confluence/Wiki). Strong verbal/communication skills required. Ability to adapt and work in a fast pace environment. Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards.

In this role, the working environment is a standard office environment and the position can be completed remotely.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.