Job Details

Customer Service

RC Willey is seeking a friendly and detail-oriented Customer Service Representative to provide excellent customer service and ensure smooth transactions for our Will Call team. You'll assist customers with merchandise information, transactions and services. We're looking for team-focused individuals who are committed to accuracy, efficiency, and upholding RC Willey's high standards of service and professionalism.

Schedule: Full-Time

Monday, Tuesday and Saturday: 9am-5:30pm

Wednesday and Friday: 11:45am - close

Thursday and Sunday: Off

Ready to Join the Team?

RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off, start accruing from day one
• Medical, dental and vision insurance
• 7 paid holidays - plus, we're closed every Sunday
• Generous employee discounts on merchandise
• Associate referral program
• Life insurance
• 401(k) with company match to build your financial future
• Wellness incentives
• Annual profit-sharing incentive
• Career growth opportunities
• Tuition Reimbursement for continued learning
• A fun and supportive work environment - be part of a team that values collaboration, recognition, and a great workplace culture
• And more!

Key Responsibilities

1. Greet and interact with Will Call customers by telephone and in person
2. Provide customers with information about merchandise and services
3. Perform transactions and operate RC Willey systems
4. Assist warehouse associates with collecting merchandise and providing customer service
5. Follow up with customer issues and service requests
6. All other duties as assigned

Skills and Qualifications

1. Excellent customer service and problem-solving skills. Must have credentials for Customer Service
2. Basic computer and typing skills needed
3. Must be able to multi-task, pay attention to details and follow through with assigned tasks
4. Must be dependable and self-motivated

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.

Pay Range: $17 per hour