Job Details

Customer Service Representative

Schedule: 1st Shift, Mon - Fri 7:30am - 4:30pm Central Time Zone

What You Will Do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. This includes:

• Validating the ship to and replenishment locations of orders with sales and operations partners
• Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
• Checking and validating accuracy of incoming surgery product usage cases
• Being the customer-facing voice and developing creative solutions to customer issues. Providing phone support for inquiries from sales and healthcare professionals
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Providing proactive updates on order status to accelerate billing process
• Supporting Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researching responses with sales
• Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Supporting Sales Reps in case of product usage pricing or discrepancies

What You Need:

Required:

• High School Diploma or GED
• Two (2) years' relevant work experience

Preferred:

• Experience as account representative; order entry; Oracle

$20.08/hr. $32.87/hr. plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.