Job Details

Business Analyst

Overview

Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role

We are seeking a Business Analyst to transform data into clear, actionable insights for both internal teams and customers. You will develop reporting systems, design dashboards, automate analyses, and deliver narrative-driven recommendations that improve product, operational, and commercial performance.

This role works closely with cross-functional teams including Product, Data Engineering, Marketing, Sales, and Operations to establish scalable analytics foundations and demonstrate measurable ROI for our customers.

Key Responsibilities

Insights & Reporting

Build executive-ready dashboards and business reviews that highlight trends, opportunities, and recommendations. Conduct recurring analyses to measure performance, customer behavior, and market movements. Develop market and competitive intelligence to support strategic decision-making.

Analytics Automation

Automate workflows for reports and presentations, standardizing templates and visual frameworks. Manage secure data delivery pipelines (S3, Snowflake, Google Sheets, scheduled CSVs). Establish reusable playbooks for internal and client analytics delivery.

Product, Growth & Operations Analytics

Define and track key product metrics, adoption funnels, and retention cohorts. Partner with Growth and Sales to analyze pipeline performance, pricing, and conversion drivers. Collaborate with Marketing to measure campaign ROI, attribution, and customer engagement.

Data Quality & Collaboration

Maintain QA checks and alert systems to ensure reliability of data pipelines. Work with Data Engineering to build analytics-ready datasets and scalable infrastructure. Support regional and functional teams with ad-hoc analysis and reporting requests.

Communication & Enablement

Translate complex analyses into clear, business-focused recommendations. Establish standardized KPI frameworks and data visualization templates. Drive insight adoption by embedding metrics and recommendations into daily workflows.