Job Details

911 Public Safety Communications Dispatcher

911 Public Safety Communications Dispatcher is the first responder to provide aid to 911 callers by responding to incoming law enforcement, fire suppression and Emergency Medical Services emergency and non-emergency calls, and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor. The next 911 Communications Dispatch Academy is set to begin in late MAY 2026. This position is posted several months in advance to allow applicants sufficient time to complete all required steps, including CritiCall testing, oral board interviews, a background investigation (which includes a polygraph exam), and to provide notice to their current employers if selected. (APPLICANTS WILL RECEIVE EMAIL NOTIFICIATION IF THEY ARE SELECTED FOR TESTING &/OR ORAL BOARDS.) After being invited, qualified applicants will be invited to sign-up for various testing and interview dates. These are scheduled through NEO Gov.s self-scheduling system and are available on a first-come, first-served basis. Sign-up deadlines will apply, so early registration is strongly encouraged to secure a spot.

Essential Functions

• Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center;
• Interviews while providing emergency aid to callers to obtain detailed information related to the emergency;
• Provides emergency medical, fire, safety aid and direction to callers as required;
• Provides medical pre-arrival and post-dispatch instructions such as, but not limited to, administering proper medicine, CPR, childbirth, AED, and bleeding control as required;
• Provides fire pre-arrival and post-dispatch life survival instructions due to but not limited to; entrapment, fire exposure, and smoke exposure.
• Provides police pre-arrival and post-dispatch life survival instructions for potentially deadly events such as but not limited to; active shooters, domestic fight situations, and traffic accidents.
• Using information provided by callers, triage, prioritize, properly categorize, and initiate the correct emergency or non-emergency response;
• Dispatches appropriate agencies and personnel to the address in need of service;
• Maintains communication with caller and emergency personnel to receive and update information;
• Provides continuing communications and coordination of responses among police, fire fighting and other emergency personnel during the incident;
• Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support;
• Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis;
• Operates technical emergency electronic equipment, computers, office equipment or appliances, including, but not limited to, computer-aided dispatch (CAD), two way radio, and 911 call handling systems such as teletypewriter (TTY) , text-to-911, and live video to 911;
• Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others on the radio or within the dispatch center;
• Ability to talk and listen to a caller while simultaneously answering and providing information to emergency responders on a side channel;
• Quick processing time and strong listening skills out of both ears are required in order to navigate the balance of phone and radio traffic concurrently;
• Quickly and accurately logs and maintains a variety of data and records on emergency incidents fire, police, and medical incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address and map coordinates.