Job Details

**_**If you are a current Idaho Power employee, please apply through the_** **_Employee Portal ( ._**
**Application Deadline:**
11/19/2025 at 11:59 pm Mountain Time
**# of Positions:**
14
**Job Type:**
Regular
**Job End Date:**
**Exemption Status:**
Non-Exempt
**Pay Range:**
$21.33 - $25.68
**Minimum Age Requirement:**
**Job Description:**
**Join Our Team as a Customer Service Representative!**
Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We're hiring _Customer Service Representatives_ at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday-Friday schedule (no weekends!) that varies from 7:30am - 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.
Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.
**IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.**
+ **The successful candidates will be expected to report to work on February 2nd, 2026, to begin our comprehensive training program.**
+ **The first round of interviews, which will last approximately 30 minutes, are scheduled for December 8th - 12th, 2025.**
+ **The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for December 15th - 19th, 2025.**
+ **The successful candidates will need to be in training from February 2nd - March 27th; April 7th - April 9th; May 1st - June 4th; June 23rd - June 25th.**
**As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.**
**A COMPETITIVE CANDIDATE WILL HAVE**
**Knowledge of:**
+ Personal computer applications related to customer service system operation and requirements
+ Standard office software including Excel, Word, and Outlook
**Preferred:**
+ Microsoft Teams and OneNote
**Skills in:**
+ Customer service
+ Interpersonal communication
+ Basic math, accounting, 10-key, and typing
+ Multi-tasking by listening, typing, and talking simultaneously
**Ability to:**
+ Use good judgment in applying established guidelines to solve work problems
+ Maintain composure and deal effectively with a diverse customer base in stressful situations
+ Understand and carry out moderately complex written and oral instructions
+ Operate inbound or outbound phone system
+ Provide monitoring and guidance to less experienced members of the team
+ Deal effectively with customers and co-workers
+ Practice a flexible approach in working with team members to develop a successful team
**Preferred:**
+ Adapt to the ever-changing customer service environment
**MINIMUM REQUIREMENTS**
**Education:**
+ High school diploma or GED
**Experience:**
+ 1 year of experience in customer service
**OR**
+ 2 years in a service-oriented environment
**Preferred:**
+ 2 or more years of customer service-related experience
+ 2 or more years of customer service-related experience in a call-center or high-volume service environment
+ Spanish bilingual
**PHYSICAL REQUIREMENTS**
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
**ADDITIONAL REQUIREMENTS**
Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.
**Competencies:**
Adaptability, Applied Learning, Collaborating, Communication, Customer Focus, Decision Making, Managing Work, Quality Orientation
__________________________________
**_Need Assistance Completing Your Application?_**
_Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:_ **_Phone_** _: 208-###-#### or_ **_Email_** _:_ ...@idahopower.com_
**_Idaho Power is an Equal Opportunity Employer_**
_We're proud to be an equal opportunity employer_ . _All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws._
**Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.**
About Us
With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.
Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.
We're working toward our goal of providing 100% clean energy by 2045 ( . We hope you'll join us.
Contact Information
Phone: 208-###-####
Email: ...@idahopower.com
Fax: 208-###-####
Idaho Power Company
Recruiting Office
P.O. Box 70
Boise, ID 83707
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