Job Details

Job Summary

This job plays a key role in ensuring projects meet objectives on time and on budget by increasing employee adoption and usage of the change solution. The incumbent focuses on the people side of change including changes to business processes, systems and technology, job roles and organization structures. Creates and implements change execution strategies and plans that maximize employee adoption and usage and minimize risk to implementation. Works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. While this job does not have supervisory responsibility, the incumbent works through many others in the organization to succeed. Acts as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. May also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. Supports project teams in integrating change execution activities into their project plans.

Essential Responsibilities

• Apply a structured change methodology and lead change management activities.
• Complete change management assessments.
• Create and execute a change management strategy.
• Assess organizational culture to identify consistency with change and gaps that need to be addressed.
• Work directly with change sponsors and leaders to help strengthen their sponsorship skills.
• Track and report issues to successful change implementation and realization.

Education

Required + Bachelor's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field

Substitutions + 6 years of relevant work experience in healthcare, project management, change management and/or business analysis in lieu of a Bachelor's Degree

Preferred + Master's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field

Experience

Required + 5 years in Consulting + 5 years in Strategic Planning/Corporate Development

Preferred + Retail service center experience with change management and/or AI

Licenses and Certifications

Required + None

Preferred + Prosci Certification + Certified Change Management Professional (CCMP)

Skills

Change Management + Leading Change + Organizational Change Management + Relationship-builder with Unsurpassed Interpersonal Skills + Flexibility + Analysis of business problems/needs + Stakeholder Management + Business Strategy + Program Management + Training Delivery

Language (Other than English)

None

Travel Required

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type Office-Based Teaches / trains others regularly Constantly Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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