Job Details

Company: Highmark Inc.

Job Summary

This job provides assistance for basic to moderately complex problem solving and understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May assist with troubleshooting errors, conducting impact analyses, and/or solving data rejection. May perform simple business analyses in one or more operational areas. May identify process gaps and recommend process improvements for efficiencies.

Essential Responsibilities

• Assist with the intake of operational objectives and information gathering. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
• Support the coordination, monitoring, and reporting on the progress of projects to ensure adherence to defined project schedule. Communicate effectively with colleagues. Successfully articulate issues, problems, and solutions. Participate in pre-and post-implementation review. Assist in the planning, designing, and facilitation of functional walk-throughs. May require additional support from more experienced team members.
• Assist with small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
• Participate in process improvement meetings and/or discussions.
• Support analysis of the functions and operations of a business area/function and identify problem areas. Assist in the creation of process mapping and document current and future state business processes.
• Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
• Assist in development of desktop procedures and/or training materials.
• Other duties as assigned.

Education

• Required: High School Diploma/GED
• Substitutions: None
• Preferred: Bachelor's Degree

Experience

• Required: 1 - 3 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)
• Preferred: 0 - 1 year in the Health Insurance Industry

Licenses and Certifications

• Required: None
• Preferred: None

Skills

• Analysis of business problems/needs
• Written & Oral Presentation Skills
• Business Analysis
• Business Process Design
• Business Process Improvement
• Business Process Mapping
• Business Requirements
• Collaborative Problem Solving
• Project Management

Languages (other than English)

None

Travel Required

0% - 25%

Physical, Mental and Working Conditions

Position Type: Office-Based

Teaches / trains others regularly: Occasionally

Travel regularly from the office to various work sites or from site-to-site: Rarely

Works primarily out-of-the office selling products/services (sales employees): Never

Physical work site required: Yes

Lifting: up to 10 pounds: Constantly

Lifting: 10 to 25 pounds: Never

Lifting: 25 to 50 pounds: Never

Compliance and Disclaimers

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay

Pay Range Minimum: $22.71

Pay Range Maximum: $35.18

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at ...@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J271514