Job Details

About Us:

We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world.

How We Work

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold, Responsive, Accountable, Visionary, Exceptional.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations' greatest assets—people—through a suite of cloud‑based solutions. We help companies stop targeted threats, safeguard data, and make users more resilient across email, cloud, social media, and the web.

Position Summary

This role has two core responsibilities: overseeing and managing email security systems within the managed services scope, and developing and supporting proprietary services applications and tools.

Duties & Essential Job Functions

• Serve as a subject matter expert on Proofpoint's email security managed services and best practices.
• Respond to customer requests for rule changes, feature additions, policy updates, and routing configurations.
• Deliver briefings on new product versions, features, and functionality.
• Review, enable, and configure new product features and enhancements.
• Collaborate with Threat Strategy Managers to onboard new customers, defining and owning onboarding acceptance criteria.
• Handle customer escalations and monitor case progress to ensure accuracy and timely completion within SLO guidelines.
• Participate in and manage the team's on‑call rotation, including after‑hours and weekend support.
• Provide operational metrics and optimization recommendations to MTPS management.
• Work alongside seniors to design, build, and maintain applications and tools.
• Write and review new code, find and fix bugs in existing code.
• Continuously learn new programming languages, tools, and technologies, deepening understanding of our codebases and architectures.
• Help diagnose and resolve technical problems, user‑reported issues and vulnerabilities.
• Collaborate with other teams to create new opportunities for value creation and efficiency gains within managed services.

Qualifications Required

• Write and review Python code and work with PIP.
• Comfortable working with Linux via terminal, using SSH, Git, etc. General experience with web and email gateways.
• Background in information or network security; experience in corporate networking, technical support, system administration (Windows, Unix/Linux), or network security.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple tasks and work effectively with team members and clients; excellent time‑management and communication skills.

Preferred

• Write and review JavaScript/TypeScript/React, work with NPM.
• Experience with databases, especially PostgreSQL or Redis.
• Experience with containers (Docker or Kubernetes).
• Working knowledge of AWS.
• Experience with regular expressions.
• Scripting knowledge in Perl, Java, or Bash.
• Vendor certifications in supported products.
• Industry certifications such as CISSP, Network+, Security+.

Why Proofpoint

Protecting people is at the heart of our award‑winning solutions, and the people at Proofpoint are key to our success. We are a customer‑focused, inclusive, multinational company that values culture fit and encourages people from all walks of life to apply.

Benefits & Compensation

• Competitive compensation
• Comprehensive benefits
• Learning & Development programs
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for contributions
• Global collaboration opportunities

Base Pay Ranges:
SF Bay Area, New York City Metro Area: 96,040 – 150,920 USD
California (excluding SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 76,440 – 120,120 USD
All other cities and states: 68,320 – 107,360 USD

Equal Opportunity Statement

Proofpoint is an equal‑opportunity employer. We hire without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.