Job Details

Staffing Coordinator at Allied Business Solutions

Allied Business Solutions is currently seeking an experienced Tier II Support Technician to join our service team in Boise, Idaho. We are looking for a positive, well-organized, self-motivated professional to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied's vision and core values.

Responsibilities

• Build knowledge base by managing formulation of new documentation that describes technical fixes.
• Provide senior level technical support to end users for issues not resolved at Tier I.
• Triage, prioritize, manage, and report on help desk tickets / resolutions.
• Use various systems, software, and hardware tools to identify and diagnose device health status and problems.
• Ability to multi-task and quickly adapt to changing priorities.
• Collaborate with management to champion efficient workflows and processes.
• Other duties as assigned.

Requirements

• Detail oriented with outstanding sales and customer service skills.
• Dependable, trustworthy, and self-motivated.
• Complies with all IT policies, procedures, and security standards.
• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)

Essential Qualifications

• Must have a minimum of 5+ years INDUSTRY EXPERIENCE in networking for consideration.
• Ability to work under stress/pressure to meet deadlines and company objectives.
• Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Routing.
• Proficiency in Windows Workstation and Server operating systems, Active Directory, GPO, O365 administration and HyperV.
• Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
• Excellent communication skills (verbal, written and presentation skills) and business acumen.
• Personal drive and motivation to achieve goals.
• Must have a valid driver's license and minimum levels of auto insurance coverage.
• Strong organization and problem-solving skills.
• Work style that reflects a positive, friendly, and supportive attitude.
• Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.
• Ability to learn new computer software.

Other Requirements

• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Business Supplies & Equipment

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Vision insurance

Medical insurance

401(k)

Boise, ID $102,900.00-$160,000.00 3 weeks ago