Job Details

INVESTIGATIONS SUPPORT SUPERVISOR - DOPL

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Posted 1 day ago – be among the first 25 applicants.

Description

The Division of Occupational and Professional Licenses (DOPL) protects consumers and ensures public safety by regulating over 250,000 licensees across more than 44 Boards and Commissions in Idaho.

The Investigations Support Specialist Supervisor will oversee investigative support activities, ensuring compliance, quality, and operational efficiency to safeguard Idahoans.

Example of Duties

• Managing intake and triage of complaints and referrals
• Conducting preliminary research and data collection
• Drafting correspondence and reports
• Maintaining case files and databases
• Managing disciplinary action compliance and contested cases
• Coordinating with internal and external stakeholders
• Ensuring compliance with confidentiality and legal standards

The Supervisor Position Will Provide

• Operational Oversight: ensuring support staff align with investigative priorities and deadlines.
• Quality Assurance: reviewing work products to improve accuracy, consistency, and compliance.
• Staff Development: onboarding, training, and professional development tailored to investigative support.
• Workload Management: equitable distribution of tasks and timely response to urgent matters.
• Strategic Alignment: serving as liaison between support staff and investigative leadership.

Responsibilities Of The Supervisor

• Direct supervision of Investigations Support Specialists
• Assignment and prioritization of support tasks
• Quality control of documentation, data entry, and correspondence
• Development and implementation of standard operating procedures
• Performance appraisals and coaching
• Coordination with Investigations Program Manager and investigative staff
• Oversight of case management and data integrity
• Support for special projects and audits

Minimum Qualifications

• Some knowledge of management practices; program or project planning and implementation.
• Experience developing and evaluating policies and procedures.

Minimum Qualification Specialties

• Reviewing documents for accuracy, completeness, and compliance.
• Good knowledge of state and federal laws regarding confidentiality and safeguarding of information.
• Using computer systems, software, and databases for information entry and retrieval.

Preferred Qualifications

• Supervising staff; providing customer service; leading or facilitating teams or groups.
• Compiling and analyzing information and/or data and writing reports and/or correspondence in a work setting.
• Experience developing and evaluating policies, procedures, training, and presentation materials.

Benefits

• Generous vacation and sick leave accrual from start.
• 11 paid holidays per year.
• Excellent medical, dental and vision insurance – employee only coverage: PPO $70/month for medical and vision & $12.00/month for dental.
• Paid parental leave.
• Multiple savings plans, optional 401(k) and optional 457.
• Basic life insurance for employee and family.
• Wellness programs.
• Ongoing training opportunities.
• Student loan forgiveness and tuition reimbursement.
• And more.

EEO/ADA/Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities; auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email ...@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.