Job Details

Interpreter Apprentice

Under the supervision of the Team Manager, the Interpreter Apprentice will provide quality professional Sign Language interpreting through video in either a call center or an at home center. Interpreters must possess thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct. The Interpreter Apprentice will be part of the Video Interpreter Apprentice program which combines paid skills development training with processing VRS calls. This program also allows progression and further development of skill in a hands-on environment.

Job Requirements

Work a schedule during the hours of 5am to 7pm pacific time seven days a week

Must pass the company's interpreting skills assessment for Interpreter Apprenticeship

Must attend and successfully complete Apprenticeship Training

Essential Duties and Responsibilities Include the Following:

• Provide effective video relay service, for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings

Minimum Qualification Requirements:

Proficient ASL and spoken English language skills

Able to provide accurate interpretation

Good understanding of Deaf culture

Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct

Three to five years of experience in interpreting (preferred but not required)

You must be 18 years or older to apply

Interpreter Apprentices are not eligible for shift differentials or promo pay while in the Interpreter Apprentice Program

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP is an Equal Opportunity Employer.