Job Details

Benefit Advocate

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for an efficient and dedicated Benefit Advocate to join our Patient Registration team in Nampa, ID!

As a Patient Benefit Advocate you will be responsible for coordinating payment sources and other activities related to securing reimbursement for hospital services rendered to patients who are either already admitted to our hospital or who may be seeking to obtain services. You will educate and assist patients with understanding their insurance options, setting up payment arrangements, and collecting patient financial responsibilities, while also assisting with any and all avenues of financial assistance available to them. The Patient Benefit Advocate will perform all functions in a courteous and respectful manner, advocating for the patient's best interests and wellbeing.

The Full-Time position will support Nampa Patient Registration and will work a schedule of Tuesday - Saturday from 9:00AM - 5:30PM.

Minimum Qualifications:

• High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired.
• Past work experience of at least two to three (2-3) years within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferable.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Notary public credentials preferred.

Essential Functions:

• Educate patients on insurance coverage, financial assistance, and available payment options.
• Assist patients with applications for insurance programs and financial aid.
• Provide accurate cost estimates and explain patient financial responsibilities.
• Collect payments, including co-pays, deductibles, and outstanding balances.
• Collaborate with vendors and agencies to secure insurance coverage.
• Interview patients to gather and update financial and insurance information.
• Monitor and follow up on accounts to ensure timely resolution and reimbursement.
• Ensure compliance with all applicable laws, regulations, and organizational policies.
• Document all patient interactions and account updates accurately.
• Continuously develop knowledge and skills to support evolving responsibilities.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.