Job Details

Why consider this job opportunity:

• Competitive total compensation package, including performance bonuses and 401(k) with company match
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the continental U.S., excluding Hawaii and Alaska
• Supportive and inclusive company culture focused on innovation and community service
• Chance to make a positive impact on user experience in the insurance industry

What to Expect (Job Responsibilities):

• Shape the innovation design and research approach to anticipate future technologies and user expectations
• Lead design and research workstreams to deliver human-centered experiences aligned with user needs
• Direct ethnographic research, usability testing, and trend analysis to uncover unmet needs
• Facilitate workshops and co-creation sessions, translating complex design insights into clear narratives
• Manage, coach, and mentor direct reports, fostering a culture of creativity and continuous learning

What is Required (Qualifications):

• Bachelor's degree required
• 10+ years of experience in design consulting or UX design
• Significant experience in UX, interaction, or product design with a strong portfolio
• Proven ability to think at a systems level and translate research into customer-centric solutions
• Exceptional communication and presentation skills to influence diverse audiences

How to Stand Out (Preferred Qualifications):

• Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction (HCI), Interaction Design, or User Experience Design
• Strong background in property and casualty insurance or financial services
• Familiarity with human-centered design, AI/automation, and digital transformation approaches
• Experience in service design and process design

#Insurance #UserExperience #RemoteWork #CareerOpportunity #InnovationDesign

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