Job Details

Technical Records Specialist 1

The Idaho Department of Insurance (DOI) is looking for a star to fill its full-time Technical Records Specialist 1 position. Ideal candidates are those who are detail-oriented, organized, and self-motivated with excellent customer service skills! The selected candidate will be one of the four key players working with the Licensing Supervisor in the Company Activities Bureau. This Technical Records Specialist 1 position works with insurance professionals submitting applications or renewing licenses via an electronic system for over twelve different license types; assists vendors in maintaining compliant continuing education courses; provides information and education to customers on Licensing protocols and procedures in a professional and courteous manner. All positions in this section are cross-trained, which helps build skills and confidence to support the Licensing team and Idahoans. Each team member performs work independently answering questions from insurance professionals by phone, email, etc. This role will have the support of a strong, cohesive team. The agency encourages staff growth and development as motivated staff members are encouraged to take paid trainings to receive industry related designations. Hiring managers are continuously considering applications for this position. We highly encourage interested individuals to apply soon!

Example of Duties:

• Checks daily mail for payments and distribute
• Uses proprietary software to complete work in a variety of functional areas
• Uses a digital filing system
• Reviews website forms/templates and section transaction procedures for needed updates and may perform those updates
• Develops and provides reports and correspondence
• Consults licensees and other section of the department regarding licensing issues
• Provides outstanding customer service by phone, in-person, and through email
• Participates in meetings, trainings, industry conference calls, and webinars to learn about insurance topics

Minimum Qualifications:

• Good knowledge of monitoring a records system to identify and correct errors
• Analyzing information and researching a variety of sources to identify and resolve problems or issues
• Interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments
• Entering and retrieving data using a computerized records system

Desired Candidates will have the ability to:

• Use effective business English, spelling, punctuation, and grammar to compose and edit documents
• Provide excellent customer service and public relations
• Maintain strict confidentiality of non-public information
• Analyze, interpret, and explain complex information and documents
• Use Adobe Pro (or equivalent) to create and edit PDF documents
• Proficiently use Microsoft Office, including Outlook, Microsoft Word, PowerPoint, and Excel

Supplemental Information:

The selected candidate will be required to successfully pass a fingerprint background check prior to hire date and every five years thereafter. The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country!

Benefits:

• Excellent medical, dental, and vision insurance health plans
• Nationally recognized PERSI retirement benefits
• Paid sick and vacation leave accrual upon hire
• Paid parental leave
• 11 paid holidays annually
• A healthy work-life balance
• Career growth and professional development opportunities

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email [email protected] ( . Preference may be given to veterans who qualify under state and federal laws and regulations.