Job Details

**JOB DESCRIPTION**

**Job Summary**

+ Provides customer support and stellar service to meet the needs of our Molina members and providers.

+ Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

+ Provides product and service information and identifies opportunities to improve our member and provider experiences.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Supervises a team of employees. Trains, coaches, monitors, and manages the team's performance to meet or exceed company and department performance expectations.

+ Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

+ Ensures compliance with Contractual and Regulatory requirements.

+ Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.

+ Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.

+ Achieves individual performance goals as it relates to call center objectives.

+ Demonstrates personal responsibility and accountability and leads by example through individual performance.

+ Support projects and special initiatives as appropriate.

**JOB QUALIFICATIONS**

**Required Education**

Associate degree or equivalent combination of education and experience

**Required Experience**

+ 3-5 years' experience in a call center environment

+ 1-2 years supervisory experience

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.