Job Details

The primary responsibility of the Front Office Manager is to assist the Rooms Division Manager and Shift Managers with operational coverage for all aspects of the hotel and ensuring optimum guest satisfaction in the key guest areas of front office. All duties are to be performed in accordance with departmental Block 22, LLCs policies, practices, and procedures. Leading Front Office Team - Ensure all front-of-house departments adhere to standards of providing an AAA Four Diamond Hotel experience for guests and team members. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform dutie...Office Manager, Hotel, Office, Customer Service, Shift Manager, Manager, Business Services