Job Details

As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets. DUTIES & RESPONSIBILITIES: Provide customer service as currently defined by the employer within the scope of the position and within company policy. Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen). Monitor the processing of all customers orders to ensure customers receive all products that have been ordered/charg...Department Manager, Manager, Customer Experience, Customer Service, Shop, Retail