Job Details

The Operations Manager in PSIs Licensure team monitors daily client and customer operations to ensure they receive superior service. This role will be responsible for the management and supervision of operations resources, processes, and technology in the Licensure Cosmetology team. This role supports all operations and service delivery to cosmetology clients, candidates, and schools. Performing necessary tasks to ensure SLAs are met, clients are satisfied with our support, and team members have guidance and direction to meet company objectives. This is a full-time permanent role, Monday to Friday during general operating hours. This individual may be required to support critical issues during evenings and if necessary, outside of normal business hours. Up to 40% travel may associated with this role, as this individual travels to client sites, educator training, conferences, and more across the country. - - Role Responsibilities - - Responsible for all operations and service delivery...Operations Manager, Operations, Barber, Manager, Client Support, Escalations, Manufacturing, Education