Job Details

Join a leading medical insurance company as a Member Services Advocate! In this crucial role within the contact center, you'll support members, healthcare providers, and internal staff. If you have excellent communication skills, a knack for problem-solving, and a dedication to providing outstanding service, we want you on our team!

Position Details:

• Location: Meridian, ID
• Pay Rate: $19.00 per hour
• Shift: Monday to Friday, working hours between 8:00 AM - 6:00 PM

Key Responsibilities:

• Engage in a 6-week paid training program (Monday-Friday, 8:00 AM - 4:30 PM)
• Research, document, and respond to telephone and electronic inquiries concerning benefits, claims, and enrollment
• Process member requests, including address changes, ID card replacements, and pharmacy-related issues
• Interpret policy provisions and provide clear, concise explanations to members and providers
• Maintain high standards of accuracy and productivity while ensuring a positive experience for members

Qualifications Needed:

• Previous experience in customer service, call centers, insurance, or medical office settings
• Proficiency with computers, including Microsoft Office Suite and data entry across multiple systems
• Excellent verbal and written communication skills
• Able to manage multiple tasks while upholding accuracy and professionalism
• High school diploma or equivalent (a degree or certification is a plus)

What We Offer:

• A supportive and dynamic team environment
• Valuable experience in the healthcare insurance sector
• Participation in a comprehensive training program
• Opportunities to enhance your customer service and communication skills
• A chance to work for a company that values diversity and inclusion

Benefits Available After Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short-Term Disability Insurance
• 401(k)

If this role interests you, apply now! A recruiter will reach out to discuss this fantastic opportunity. We look forward to connecting with you!