Job Details

Evaluation Services Manager

Job no: 499175
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Management, Registrars

Job Summary/Basic Function:
The main purpose of this position is oversight of the graduation and transfer credit evaluation area in the Registrar's Office. Maintains the integrity of the degrees awarded by the University and ensures accuracy of transfer credit articulation.

Department Overview:
The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Level Scope:
Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions:
60% of Time the Evaluation Services Manager must perform:

Supervision

• Provides overall management of the evaluation area, including supervision, training, and cross-training of evaluators.
• Determines workflow and work priorities; ensures effective communication within the area and with the broader office.
• Ensures positive working relationships with students, faculty, and staff.
• Completes annual performance reviews for evaluation staff.
• Oversees all transfer, test, military, and graduation evaluations.
• Documents business processes and recommends or implements changes based on new system functionality.

Graduation Evaluation, Degree Verification and Awarding

• Verifies and posts over 4,000 degrees annually, maintaining compliance with University policies and procedures.
• Updates student records as needed, including graduation dates, catalog years, career numbers, term activations, registration appointments, and repeat code clean-up.
• Manages the general graduation team email account.
• Coordinates with Michael Sutter Company for diploma production and mailing, including special orders.

Transfer/Test Credit Evaluation

• Determines transfer course acceptability and equivalency based on articulation agreements, repeat policies, and accreditation status.
• Manages the Transfer Equivalency System (TES) and updates transfer credit rules in PeopleSoft.
• Participates in Transfer Orientation Programs.
• Processes transcripts from the National Student Exchange and Joint Services (military) to award appropriate credit.

35% of the Time the Evaluation Services Manager must:

Counsel with Students, Faculty and Staff

• Advises on transcript and graduation evaluations, rules and regulations, and transfer credit review processes.
• Collaborates with academic departments for accurate credit evaluation.
• Provides individualized training on Academic Advisement Reports and transfer credit procedures.

Systems

• Tests new patch sets, system fixes, and upgrades affecting evaluation processes.
• Participates in enhancements and modifications to systems such as Academic Advisement, graduation reporting, and transfer equivalencies.
• Supports the development and maintenance of evaluator workflows in Perceptive Content.

5% of the Time the Evaluation Services Manager must:

• Perform other duties as assigned

Knowledge, Skills, Abilities:

• Demonstrated organizational skills and abilities in managing multiple tasks and timelines.
• Proven ability to take initiative and lead teams or projects with foresight, accountability, and strategic direction.
• Demonstrated analytical skills to define and solve problems.
• Excellent oral and written communication skills.
• High level of attention to detail and accuracy.
• Ability to present to audiences of varying sizes and to collaborate effectively with individuals across different areas of the University.
• Interest, experience, and/or ability to foster positive working relationships.

Minimum Qualifications:
Bachelor's Degree and 2 years experience or equivalent

Preferred Qualifications:

• Three (3) years higher education experience, Registrar's Office preferred
• Two (2) years supervisory or lead work experience supervising a team

Salary and Benefits:
The annual salary starts at $55,057.60 and is dependent upon experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

• Cover letter detailing your interest in the position
• Professional resume
• Three professional references, including at least one current or former direct supervisor

About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at

Advertised: August 5, 2025 Mountain Daylight Time
Applications close: August 17, 2025 11:55 PM Mountain Daylight Time

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