Job Details

At Carro, we're seeking a Business Process Manager to lead cross-functional process improvement initiatives that drive operational efficiency and business impact. This role requires strong analytical thinking, stakeholder alignment, and a focus on scalable, data-backed solutions.

You'll map workflows, identify inefficiencies, and integrate tools like GenAI to elevate how we operate across teams and markets. If you thrive at turning insights into action and enjoy working across functions to drive continuous improvement, this is the role for you.

What you will do:

• Analyze, design, implement, and monitor business processes to ensure they support Carro's strategic objectives and operational needs.

• Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.

• Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.

• Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.

• Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.

• Support the integration of GenAI tools to optimize business processes; these include prompt engineering-related tasks i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.

• Train team members and employees on new processes, best practices, and process improvement techniques.

• Foster a culture of continuous improvement and innovation within the organization

What you will need

• A Bachelor's Degree in Business Administration, Information Systems, or related discipline.

• Experience: At least 5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives.

• Technical Skills: Proficiency in programming languages such as Python, SQL and Data Analytics

• Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results.

• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders. 1

• Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.

• Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.